Frequently Asked Questions

Your tracking number appears on your booking confirmation and on the shipping label. It begins with UEL followed by nine digits, for example UEL482739105.

Tracking updates as each scan or status change is recorded by our operations team or by the carrier handling the leg. Between scans the last confirmed location remains displayed, with the time of that update shown alongside it.

Check for transposed digits first — the format is UEL plus exactly nine digits. A newly created shipment can also take a short time to appear. If it still does not resolve, contact support with your booking reference.

Yes. Use the Share button on the tracking page to copy a link. The link shows shipment progress only — it does not expose addresses, contact details or declared values.

Request a quote with your origin, destination and package details. Once you accept the quotation we schedule collection and issue your tracking number.

Use a rigid outer carton with at least five centimetres of cushioning around the contents, seal all seams, and remove or cover old labels. Fragile, liquid and battery-containing items have additional requirements — tell us at booking so we can advise.

Carrier liability and optional additional cover are quoted per shipment based on declared value and contents. Coverage terms are confirmed in writing with your quotation.

Unless the shipment is booked on delivered-duty-paid terms, duties and taxes are payable by the receiver. We confirm the applicable terms with your quotation.

Most commercial shipments need a commercial invoice and packing list, plus any licences or certificates required by the destination. Requirements vary by country and commodity; our team confirms the exact list for your route before collection.

Clearance timelines are set by the authorities at the destination, not by the carrier. Where documentation is queried we will contact you for what is needed.

Air freight, ocean freight (FCL and LCL), and ground freight including full and part loads, with warehousing and distribution available alongside.

Freight is priced on chargeable weight — the greater of actual and volumetric weight — plus mode, route, handling requirements and any accessorial services. Send dimensions and commodity details for an accurate quotation.

Payment terms are set out on your quotation and invoice. Account customers are invoiced on agreed terms; one-off shipments are normally settled before collection.

Yes. Businesses shipping regularly can apply for account terms with consolidated invoicing and scheduled collections. Contact our business team to begin.

Yes, door-to-door collection and delivery is available on most services and routes. Where an address is outside a served area we will tell you at quotation.

The driver leaves notification and the shipment is held for a further delivery attempt or collection. Repeat attempts and storage beyond the free period may attract a charge.

Yes. Where proof of delivery has been captured it appears on the tracking page once the shipment is marked delivered, and can be printed from there.

Dogs, cats and other approved companion animals, subject to the rules of the route and of each carrier involved. Tell us the species, breed, age and weight and we will confirm what is possible for your journey.

Requirements are set by the destination authority and vary considerably — commonly a health certificate issued within a defined window, proof of vaccination, microchip identification and, for some routes, import permits or treatments. United Express Logistic does not provide veterinary services and does not issue government documentation: you obtain these from your own veterinarian and the relevant authorities. We tell you what your route requires and coordinate the movement around those documents.

A rigid, ventilated travel crate large enough for the animal to stand, turn and lie down naturally, with secure fastenings and absorbent bedding. We confirm the exact specification your route requires and advise on crate familiarisation before travel.

Your animal has its own tracking record with welfare-oriented stages rather than parcel scans, and a named coordinator who updates you at each handover point.

Shipment data can be exchanged through our API-ready architecture. Tell us what platform you run and what events you need and we will scope the integration.

Yes — returns collection, inspection and restock or disposal can be built into a fulfilment programme.