Placeholder for legal review. This text is a starting structure only. Have it reviewed and completed by a qualified adviser for every jurisdiction in which you operate before publishing.
Collection and delivery
Set out collection windows, delivery attempts, what happens when nobody is available to receive a shipment, and any storage or redelivery charges.
Packaging
State the packaging standard the sender is responsible for meeting, and the effect of inadequate packaging on liability.
Transit times
Explain that published transit times are estimates, describe which services (if any) carry a time commitment, and list the circumstances that suspend those commitments.
Customs, duties and taxes
Explain who is responsible for duties and taxes on each incoterm you offer, and the consequences of an unpaid charge.